Terms of Service

1. Introduction and Scope of Application

This policy comprehensively outlines the rules, rights, and obligations applicable when you use our website, mobile applications, and other platforms to browse, purchase furniture, and access related value-added services. We always adhere to a customer-centered principle and are committed to providing a high-quality, practical, and thoughtful home shopping experience. We fully recognize the importance of your rights and strictly comply with these service policy terms to ensure comprehensive protection throughout every stage of your shopping experience.

2. User Accounts and Website Responsibility Scope

User Accounts

When registering an account, you are required to provide lawful, valid, and accurate personal information, including but not limited to your name, contact information, and email address. This information is used to verify identity, provide personalized services, and ensure the proper execution of transactions.

You are responsible for properly safeguarding your account information and password. You must not share or disclose your account credentials to others. Your account serves as the sole credential for operations and transactions on our platform, and you are fully responsible for all activities conducted through your account.

If you detect any abnormal login activity, unauthorized transactions, or other suspicious behavior, you must contact us immediately. We will take prompt measures to protect your account. However, we are not responsible for risks or losses resulting from user negligence.

Website Responsibility Scope

We make every reasonable effort to ensure the secure and stable operation of our website. However, interruptions, errors, or service disruptions may occur due to force majeure events or technical issues. In such cases, we will take timely corrective actions, but we shall not be held liable for any direct or indirect losses arising from such interruptions.

3. Product Information, Inventory, and Pricing Rights

Product Details

We provide detailed product descriptions, images, and technical specifications. However, errors may occur. If you identify any inconsistency, please notify us promptly so that we may review and correct the issue.

Real-Time Inventory

Inventory levels may change rapidly. If a product becomes out of stock after you place an order, we will contact you promptly to offer alternative solutions or issue a full refund.

Pricing and Adjustments

Prices may change due to market factors or promotional activities. The price confirmed at the time of order placement shall be considered the final price.

We reserve the right to correct pricing errors prior to shipment.

4. Orders and Payment

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details. An order is considered valid only after it has been accepted by us.

Payment Methods

We provide secure payment methods (such as credit/debit card payments). If you encounter any issues during payment, please contact our customer service team for assistance.

5. Shipping and Delivery Information

Processing Time
1–3 business days.

Shipping Coverage
United States, France.

Delivery Time
Shipping transit time after dispatch is 7–10 business days, depending on external conditions such as logistics performance and regional factors.

Shipping Fees
Orders of $120.99 USD or more: Free shipping.
Orders below $120.99 USD: Shipping fee of $6.99 USD.

Taxes and Duties
All product prices include applicable customs duties. No additional customs fees are required upon delivery.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You have the right to cancel your order at any time before it has been shipped, and no cancellation fees will be charged.

To request cancellation, please contact our customer service team via email and include your order number and reason for cancellation.

After confirming that the order has not been shipped, we will process your refund within 1–5 business days. The refund will be returned to your original payment method.

Cancellation After Shipment

Once an order has been shipped, it cannot be directly cancelled. You may choose one of the following options:

Refusal of Delivery:
You may contact the shipping carrier to refuse the package. Once the returned item is received by us, we will process your refund within 1–5 business days, and the refund will be returned to your original payment method.

Return After Delivery:
If the package has already been successfully delivered, you may request a return and refund. After confirming that the product is in good condition and meets return requirements, we will process your refund within 1–5 business days, and the refund will be returned to your original payment method.

7. Return and Refund Policy

Return and Exchange Eligibility

You have the right to request a return or exchange within 30 days of receiving your order. The product must remain unused, and must include the original packaging, tags, and proof of purchase.

Process

Please contact our customer service team via email and provide details of the product and reason for return or exchange. Our support team will guide you through the required steps.

Processing Time

We typically process refunds within 1–5 business days after receiving and confirming the returned item. Refunds will be issued to the original payment method used for the purchase. For exchanges, replacement items will be shipped promptly after confirmation.

For more details, please refer to our Return and Exchange Policy.

8. Privacy and Data Protection

We only collect necessary user data and protect it through encryption and access control measures. Except where required by law, we do not disclose your information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of a dispute, both parties shall first attempt to resolve the issue through amicable negotiation. If negotiation fails, the matter may be submitted to a competent court with jurisdiction.

10. Amendments to Terms

We reserve the right to modify this policy at any time. Any changes will be published on our website. Continued use of the website constitutes acceptance of the updated terms.

11. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect losses, data loss, or loss of profits arising from the use or inability to use our website services. Users assume all risks associated with the use of this website.

12. Intellectual Property

All content on this website, including text, images, icons, designs, and layouts, is protected by intellectual property laws. No person may copy, modify, distribute, or use any content for commercial purposes without prior authorization.

13. Contact Information

Phone:
+1 (252) 314-9833

Email:
info@domriven.com

Address:
10864 Church St, Castalia, NC 27816, United States

Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)