Order Cancellation Policy

If you have any questions or need assistance regarding order cancellation, please feel free to contact us through our customer support channels listed below. We understand that sometimes you may need to cancel an order, and we aim to make the process as clear and straightforward as possible.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped or fulfilled, you may submit a cancellation request through any of our customer service support channels.

In this case, you will receive a 100% full refund of the amount you have paid, without any cancellation fees.

Once your cancellation request is approved and processed, the refund will be issued back to your original payment method.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be cancelled.

However, once the order has been delivered to you, you may initiate a return process in accordance with our return policy.

To proceed with a return, please follow the return instructions included in your package or contact our customer service team for assistance. We will guide you through the return process step by step to ensure it is handled correctly.

3. Refund Process

Processing Time: After we receive your cancellation request, refunds will be processed within 1–5 business days after your request has been approved.

Refund Method: All refunds will be issued to your original payment method used at the time of purchase. Please note that the actual time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

4. Contact and Assistance

If you have any questions or need further assistance regarding order cancellation, refund status, or return procedures, please do not hesitate to contact our customer support team through the available communication channels.