Return and Refund Policy

If you have any questions or need assistance regarding returns, refunds, or exchanges, please feel free to contact our customer service team through the channels provided below. We are committed to ensuring a transparent and fair after-sales process for all customers.

Order Cancellation Before Shipping

Regardless of the reason for cancellation, if your order is cancelled before it has been processed and shipped, we fully understand your request and provide unconditional support.

In such cases, you will receive a 100% full refund of the amount paid. There are no cancellation fees applied for orders cancelled prior to shipment.

Returns and Exchanges Within the Authorized Period

After purchasing home furniture products from our platform, you may request a return or exchange within 30 days of receiving your order, provided that the return and exchange requirements are met.

Requests may include a refund or product exchange depending on the customer’s preference and eligibility under our policy.

Product Defects or Order Errors

If the received furniture product arrives damaged (for example, cracks in wooden furniture components that affect normal use), or if we made an error in your order (for example, sending the wrong model, color, or size), you may request a full or partial refund, or an exchange depending on the specific situation.

We will carefully evaluate each case to ensure a fair resolution.

Return and Exchange Requirements

Products must be brand new and unused, with no signs of wear, stains, or damage.

Original packaging is recommended because it helps protect the product during return shipping. If the original packaging is not available, the customer must ensure that the product is properly and securely packaged to prevent damage during transportation.

All accessories, user manuals, warranty cards, and any included items must be returned together with the product.

Product tags must remain intact and must not be removed or damaged.

Return or Exchange Application Procedure

Initial Request
It is recommended to submit your request via email by providing your order number (which is essential for identifying your purchase) and a clear explanation of the reason for your request (for example: dissatisfaction with design, incompatibility with home décor style, quality concerns, etc.). A detailed description will help our team process your case more efficiently.

Alternatively, you may contact our customer service team by phone. Our representatives will guide you through the required steps.

System Verification
Our service and verification team will receive and review your request (via email or phone). A thorough evaluation will be conducted, including:

Verification of order authenticity by cross-checking system records and payment data.

Confirmation that the purchase date falls within the eligible return period.

Assessment of whether the product meets return conditions (product condition, defect evidence, etc.).

Returned Products (If Approved)
If your request is approved, we will notify you via email or phone and provide the return address.

Please ensure that:

The product is securely packaged with protective materials to prevent any further damage during transportation.

A return/exchange form is included, containing the order number, product details, and reason for the request.

A tracked shipping service is used so the return shipment can be monitored.

A return label is included inside each package; customers are encouraged to use this label to complete the return or exchange process. If the return label is lost or unavailable, please contact our customer service team for assistance.

Refund Processing

Once the returned product is received, our team will inspect it to confirm whether it meets the return requirements. If approved, the refund will be issued using the same payment method used at the time of purchase.

Refund Method and Timeframe

Estimated Processing Time: Refunds will be processed within 5 business days after approval.

Refund Method: Refunds will be issued to the original payment method used for the purchase, ensuring transaction security and traceability.

Cost Policy

Customer-Initiated Returns: Return shipping costs are the responsibility of the customer. It is recommended to use a tracked shipping service and retain the receipt.

Store Error or Manufacturing Defects: We will cover all return shipping costs and provide a full refund or free replacement. The return label included with the package will cover shipping costs under eligible conditions.

Customer Damage or Non-Eligible Returns: Products that are damaged by the customer, missing original packaging, or not in a resalable condition are not eligible for return or exchange.

Contact Information

Phone:
+1 (252) 314-9833

Email:
info@domriven.com

Address:
10864 Church St, Castalia, NC 27816, United States

Business Hours:
Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)